Free delivery for orders over £50

Store FAQ's

What is the typical processing time?

Most orders are processed within 1-2 business days after placing the order. Delivery time will vary depending on your location, the carrier used by the licensed retailer who processed your order, and external factors that impact shipments.

My order is taking longer than expected to process. Where is my order?

We’re so sorry to hear that! Although most orders are processed within 1-2 business days, there may be occasional delays depending on product availability.

Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment.

Feel free to if you have any questions about your order.

I need to amend my order

Please send an email with your name, order number and the amendment you require to with the email subject "AMENDMENT TO ORDER" and we will do our best to amend your order.

How can I cancel my order?

Please send an email with your name and order number to with the email subject "CANCEL ORDER" and we will do our best to cancel your order.

What name will appear on my bank statement?

All payments are processed by our ecommerce fulfillment partner, Shopify. The store name Shanky's Whip will appear on your bank statement,

I missed the carrier’s delivery attempt. What do I do next?

Please be aware it is every customer's responsibility to ensure that someone 18+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.

If the package is returned to the sender please contact us on and we will endeavour to resolve the issue.

How do refunds work?

If we confirm we are refunding you order, the refund will be processed directly by Shopify and may take 5-10 days to post back to your original payment method.

Due to policies set in place by our payment processor, Shopify must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.